Duration: 3-6 hours

Although problem solving is one of the main ingredients of a manager’s day at the office, we usually have an unclear image of the steps and processes involved in finding and implementing a good solution. While in real life we usually employ less-organized approaches to problems, this module provides the formal structure that may guarantee a better understanding of the problem and better chances for a sustainable solution. We practice each step, starting with the accurate definition of the immediate problem in operational, addressable terms, and ending with the implementation and evaluation plan.

Method. Case studies.

Outcomes. Participants will be better equipped to solve complex managerial problems. They will get accustomed to a step-by-step complex process and with useful methods such as root cause analysis and brainwriting.

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